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Bracelet elastic replacement

¥1,540 （Tax included）

¥1,400 （税抜）

Product Description

① Please purchase from the dedicated rubber replacement product page below.

The rubber replacement fee is 1,540 yen (tax included) per bracelet.

For two bracelets, please select quantity 2.


② Please mail the bracelet to the address below.

Japan Post's "LetterPack Light (430 yen)" is recommended as it includes a tracking number. You will be responsible for the 430 yen fee.

[Shipping Address]

810-0071

4-2-12 Nanotsu, Chuo-ku, Fukuoka-shi, Fukuoka

CL Logistics Center 3F

Stone Market EC Shop: Repair & Replacement Department


③ Upon arrival, we will confirm, replace the rubber, and send it back to you. We aim to send it within approximately two weeks of arrival.

Please note that we handle repairs in the order they are received, so it may take longer than the period mentioned above.

Thank you for your understanding.


※ We also accept consultations regarding product repairs, replacements, and adding loose stones.

 

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品番 OMSE

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Frequently Asked Questions

◆ About the product

What is the material of the product?

Materials are listed under "Product Details" on each product page. If you have any questions, please feel free to contact us.

What size is it?

It is described on the product page. If you are unsure, it may be helpful to compare it to items you usually use.

Is there a difference in color between the actual product and the photos?

We've tried to capture the colors as accurately as possible, but they may appear slightly different depending on your smartphone or monitor.

Do you have handmade items?

Some of our products are handmade. Therefore, there may be individual differences, but we hope you enjoy them as one-of-a-kind items.

◆ Shipping and Delivery

How long does shipping take?

Orders are usually shipped within 2-4 days (excluding weekends and holidays).

Please tell me about your shipping methods and tracking.

We basically ship with tracking. We will provide you with the tracking number after shipment.

◆ Payment

Which payment methods do you accept?

You can use the payment methods provided by the e-commerce site, such as credit card, convenience store payment, and bank transfer.

Can I get a receipt?

If necessary, please request it in the remarks column or by inquiry. We can also send it in PDF format.

◆ Returns & Cancellations

What should I do if I receive a defective product?

We apologize for the inconvenience, but please contact us with photos. Once confirmed, we will immediately process an exchange or refund.

If I accidentally place an order, can I cancel it?

Cancellations are accepted before the item is shipped. If the item has already been shipped, we can discuss returns only for unopened products.

◆ Other Points and Reassurance

I'm a bit nervous about making my first purchase.

We strive for careful packaging and prompt shipping. If you have any questions, please do not hesitate to contact us. We will respond with sincerity to ensure your peace of mind.

Do you offer gift wrapping?

Yes, it is! We have gift boxes available for purchase. If you would like one, please purchase the box along with your item and write a note in the remarks section.