Usage Guide

Registering as a member will make your next purchases smoother.

You can also easily check your order history and save/change your shipping information.

Registration and use are both free.

　

Membership Registration and Login Flow

All you need to register is your email address. You do not need to set a password; you can sign in using the login link sent to your email.

　

Login Steps

1. Enter your email address on the login page and click "Continue." (Image left)
2. A 6-digit verification code will be sent to your registered email address.
3. Enter the 6-digit verification code and click "Submit" to complete your login. (Image right)

　

How to use your coupon

Applicable coupons will be automatically applied based on your order contents.

When you add eligible products to your cart, the discount amount will be displayed in the cart or checkout screen.

　

About our Point Service

Points cannot be issued or redeemed at our online store.
Also, point cards and stamp cards issued at our physical stores cannot be used interchangeably with the online store.

Order Process

1. On the product page, select your desired color, size, and quantity, then click the "Add to Cart" button.
2. On the cart page, confirm your order details, then click the "Proceed to Checkout" button.
   
3. Enter your shipping information and payment method.
   
4. Review your order and click the "Place Order" button to complete.
   

Payment methods

The following payment methods are available:

• Credit card (VISA / MasterCard / JCB / AMERICAN EXPRESS / Diners Club / Discover)
• Apple Pay / Google Pay / Shop Pay
• Convenience store payment
• Bank transfer
• Cash on delivery

　

Issuing Receipts

If you would like a receipt, please write "Receipt requested" in the remarks column on the order screen.

　

Regarding the Paperless Transition of Delivery Notes

In an effort to be environmentally friendly and reduce paper waste, our store no longer issues paper delivery notes.

　

Changing or Cancelling Your Order

• Order changes or cancellations are possible if the order has not yet been prepared for shipment.
• We cannot accept changes once the order has been prepared for shipment or has already shipped.
• If you wish to make a change or cancellation, please contact us via the inquiry form.

• Free shipping for orders over 6,000 yen (tax included)
• For orders under 6,000 yen, a flat rate of 500 yen (tax included) applies nationwide.

Shipping Schedule

• Orders will be shipped within 3 business days (excluding Saturdays, Sundays, and public holidays) after payment confirmation.
• Once your order has shipped, you will receive a "Shipping Confirmation Email" with a tracking number.
• You can track your delivery status using the link provided in the email.

　

About Age-Related Changes

Natural stones will gradually change in color and luster depending on the usage environment and storage conditions.
This is a characteristic unique to natural materials, and you can enjoy the increasing depth of their texture over time.

　

About Metal Parts

The metal used varies by product, so please check the "Materials" section on each product page for details.

　

About Restocks

Popular items and standard products may be restocked.

　

Care Instructions

With proper care, natural stone jewelry can be enjoyed for a long time.

　

• After each use, gently wipe off any sweat or sebum with a soft cloth.
• Store in a place away from high temperatures, humidity, and direct sunlight.
• Be careful not to let cosmetics, perfumes, or hot spring components come into contact with the jewelry.

Cases in which returns or exchanges cannot be accepted

• If the product has been used
  
• If there is damage or defacement caused by the customer
  
• If more than 7 days have passed since the product arrived
  
• Non-returnable items such as pierced earrings and sale items
  
• If the return is due to customer preference, such as a different image or size
  

In cases of our error

• If the product is defective or incorrectly delivered, please contact us within 7 days of receipt.
• We will exchange the item if it is in stock, or issue a refund if it is out of stock.
  
• We will bear the shipping cost for returns.

Size Exchange

We can only accept size exchanges if the item is in stock.
If you wish to exchange, please contact us via the inquiry form.

STONE MARKET operates 75 stores in Japan and overseas, mainly in shopping malls nationwide.

You can find a store near you on the official website's "Store Locator" page.

　

Products may vary by store.
For stock status and product availability, please contact each store directly.